‘Doing whatever it takes’ - A Collective Impact Model of Care

Turuki Health DHB - 2017 HINZ Conference Submission – Digital Health Ideas

1. Introduction

At Turuki Health Care our job is to provide whānau/family-basedhealth, wellness and socialservices to peopleinSouthAuckland.

We have spent many years weaving together health, social and community services ‘Doing whatever it takes’ to get more meaningful outcomes for Māori knowing that we only become ill when we don’t have the resources to stay well.

Our integrated care model requires partnering with providers across the health, social and community care continuum focussed on whānau specific needs and desires. Aspirations for well-being belong to whānau, our role is to weave services around them to help them achieve their goals.

2. Use of technology and/or information

To address our population’s need we will adopta co-ordinated integrated care model – a ‘Collective Impact’ (CI)alliance of service providerscreating a village of care around whānau. Initially we willagree our common agenda and outcome measures and develop the backbone support structure to report on this agenda, a key component of which is an ICT solution that enables shared care.We will extend our use of the Whānau Tahi platform to integratehealth, social and community services around whānau and communities.

3. Implementation/Processes

We are at the very beginning of our journey towards cross-sector collaboration:

  • workshopping with partners to identifyCollective Impactgoals and measures
  • building a communications coalition to ensure open and clear communication to build trust
  • establishing what financial supports we need to succeed
  • establishing a common report card for All of Government

To breakdown service barriers we must focus on our community and build a common action plan for all partners to work to and report upon.

4. Conclusion

Look for synergetic relationships with people and services with whom you dare to innovate, be courageous to fail fast and then move on with the learning.

Binding organisations and practitioners to work together with a common philosophy and shared values is key.

In the best scenario, we are working with whānau, funders and service partners to keep tweaking services to ‘get it right’ over time. We are developing a strategic approach to institute systemic sustainable change, creating meaningful outcomes for whānau all with an eye on the social return on investment.