The challenge
Accessing support shouldn't be difficult
Many organisations still rely on paper forms, phone calls, emails and manual processes to connect with whānau. This can create delays in receiving support requests, repeated requests for the same information, limited visibility for whānau, administrative overhead for kaimahi, and barriers to engagement and participation.
Whānau increasingly expect the same digital experiences they receive from banks, retailers and government services. The Family Portal helps bridge this gap by creating a secure, accessible and whānau-centred digital experience.
The solution
A digital front door for whānau
The Family Portal enables whānau to actively participate in their own wellbeing journey by providing secure online access to services, information and assessments. Built on Microsoft Power Pages and seamlessly connected to Navigator, the portal creates a trusted environment where whānau can engage with providers at a time and place that suits them.
Built on Microsoft Power Pages, with Microsoft and Google sign-in.
Who it's for
Built for the people who work with whānau
Social service providers
Empower whānau to access services, complete forms and engage digitally.
Health providers
Support referrals, assessments and ongoing engagement outside of traditional appointments.
Māori and community organisations
Extend your kaupapa beyond organisational boundaries and strengthen connections with whānau.
Integrated care programmes
Create a consistent digital experience across multiple services and providers.
Assessments, anywhere
Assessments at their own pace, in their own place
Whānau can complete assessments online at a time that suits them — no paper forms, no waiting for an appointment. Responses flow straight into Navigator, ready for your team.
Professional partner referrals
Make referrals easier
The Family Portal doesn't just support whānau. It also gives professional partners — healthcare providers, social service organisations and community partners — a pathway to refer whānau digitally. Once accepted, the referral is handed over to the whānau member through a portal invitation, so they can participate directly in the process.
For professional partners
- Submit referrals digitally
- Reduce paperwork and administration
- Improve referral quality and completeness
- Strengthen collaboration between organisations
- Enable smoother transitions to whānau-led engagement
For whānau
- Greater visibility and participation
- Reduced need to repeat information
- Convenient online access
- Improved communication with service providers
Outcomes that matter
Better outcomes on both sides of the relationship
For whānau
- Easier access to support
- Greater participation in decision making
- Improved digital access to services
- A more connected experience
For providers
- Reduced administrative effort
- Faster referral and intake processes
- Higher quality information collection
- Improved engagement and service delivery
Why Whānau Tahi
Whānau Tahi has spent more than three decades supporting organisations that deliver health, social and community services. The Family Portal builds on that experience by helping organisations create trusted digital experiences that empower whānau, strengthen partnerships and improve outcomes.
We believe people achieve better outcomes when they are active participants in their own journey. The Family Portal helps make that possible.
Ready to empower whānau through digital engagement?
Create a seamless experience for whānau, professional partners and your teams.